- Full Time
Beneficiary Services Representative
- Vacancy ID: 45440
- Offutt, NE
We are seeking an administrative professional. Some requirement for this position include and Associates degree in a related field, and at least 2 years of DoD experience within the last 6 years. Skills in communication processes to Military personnel and there families, and being a liaison between the Service Member, their respective commander and a multi-disciplinary team of primary care manager, is helpful in performing this career. Also, preparation and maintaining of documents, is a desired proficiency we look for. Show your skills and build on your experience by applying today.
Join Our Medical Healthcare Team
"*" indicates required fields
Application Requirements
Future Opportunity
Qualifications
- Education: Associate degree (preferably in business administration, management, or healthcare fields)
- Experience: Minimum Two years experience within the DoD military health system in the last 6 years; or five years experience working in a civilian disability program, or two years experience as a VA Medical Service Coordinator (MSC).
- Skills: Working knowledge of computers, specifically the Internet, Microsoft Outlook (e-mail), Microsoft Word, Microsoft Excel, and Windows.
Professional Performance Development Group, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Professional Performance also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. PPDG is an “Equal Opportunity/Affirmative Action Employer.”
The duties include but are not limited to the following:
Responsible for obtaining, assembling, and forwarding all required documents and records for active duty, AFRC, and ANG to the Veteran Affairs Medical Service Coordinator, the local MEB, the IPEB, the FPEB, and other IDES stakeholders in accordance with regulatory guidance.
- Provides guidance to all ranks of military personnel from all branches of the uniformed services, retirees, and families of those being processed through the IDES program regarding their rights, benefits, privileges, or obligations.
- Coordinates evaluation appointments, schedules follow-up appointments, and appropriate referrals related to benefits.
- Serves as a liaison between the Service member, their respective commander, and a multi-disciplinary team of primary care managers, other appropriate health care professionals, medical care case managers, non-medical case managers (e.g., Recovery Care Coordinators (RCC)), patient administration personnel, the Office of the Airmen’s Counsel (OAC), the PEB and the Military Department Wounded Warrior Program liaison or advocate.
- Receives and responds to inquiries from beneficiaries, DoD Components, other agencies, and various interested parties.
- Provides guidance on activities with appropriate points of contact throughout the Military Health System.
- Receives and responds to inquiries from beneficiaries, DoD Components, other agencies, and various interested parties.
- Assists in preparing appeals, impartial medical reviews, and rebuttals, and coordinates the assignment of Service member’s legal counsel.
- Assists the medical professional staff and other staff members on the regulatory and procedural aspects of profiling and disability processing. Provides MEB orientation program and on-the-job training for assigned staff personnel as required.
- Tracks all assigned cases, and analyzes performance against established standards.
- Monitors/updates cases in VTA or another tracking tool as the case progresses through the IDES process.
- Coordinates patient travel for members opting to appeal to the FPEB. Assures necessary arrangements are made for members to travel on temporary duty status to and from other locations as required.
- Provides reports, briefings, and training and responds to inquiries from senior leaders.
On-Site at Offutt Air Force Base, NE
Monday – Friday 7:30AM-4:30PM